Privacy Policy

1. Introduction

Quantum Wave Technologies Ltd trading as FlowForge AI ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website at flowforge.nz or engaging our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Quantum Wave Technologies Ltd (trading as FlowForge AI) is a New Zealand registered company providing AI-powered workflow automation services to small and medium businesses.

For privacy-related enquiries, contact us at: [email protected]

3. What Personal Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and company name when you submit an enquiry via our contact form
• Usage data — pages visited, time spent on the site, browser type, and IP address via Google Analytics
• Communications — emails or messages you send us
• Client information — information provided during the delivery of our services

4. How We Collect Your Information

• Directly from you when you fill in our contact form or communicate with us
• Automatically via Google Analytics when you visit our website
• Through the course of providing services to you

5. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services
• Communicate with you about your project or account
• Send relevant updates or information (you can opt out at any time)
• Improve our website and services
• Meet our legal obligations

We will not use your information for any purpose that is incompatible with the reason it was collected.

6. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers — trusted third parties who help us operate our business (e.g. Resend for email delivery, Google Analytics for website analytics, Vercel for website hosting)
• Legal requirements — if required by law or to protect our rights

All third-party providers are required to handle your information securely and in accordance with applicable privacy laws.

7. Storage & Security

Your information may be stored on servers located outside New Zealand (including the United States) via our third-party providers. We take reasonable steps to ensure it is protected from unauthorised access, loss, or misuse.

Where personal information is transferred overseas, we take steps to ensure it receives comparable protections to those required under the Privacy Act 2020.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of your personal information if it is inaccurate or incomplete
• Ask us to delete your information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Make a complaint to the Office of the Privacy Commissioner

To exercise any of these rights, contact us at [email protected]. We will respond within 20 working days as required by law.

9. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site. This uses cookies to collect anonymised usage data. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: